This is a great product that we have been using for over a year now. We have decided to buy directly from the producer to be sure we can always access it. It works really well, smells lovely and we can rely on it. Highly recommend. Slight issue with ordering it. Unsure if we received our subscription discount or if we have a subscription and if we do when will we receive our next order? Some clarification in the form of an email would be good if only to direct me to my account. Yes,currently confused if I need to reorder manually. Website nice but ordering was iffy. ..it's only because I like the product that I persevered. Item arrived safely and well packaged, thank you.